Frequently Asked Questions
Do you offer services on weekends and holidays?
Yes. We do book quickly, especially during holiday seasons, so we suggest that you book weekends or holidays well in advance. Major holidays are Thanksgiving, Christmas Eve/Christmas Day, New Year’s Eve/New Year’s Day, Easter, Memorial Day, Fourth of July, and Labor Day. These holidays must be booked at least two weeks in advance or a late booking fee will be charged.
Do you only sit for dogs and cats?
Even though we specialize in customized pet care for dogs and cats, we will also provide care for all other types of pets - horses, birds, fish, reptiles, etc. All breeds of dogs and cats are eligible for our service including those with medical conditions and behavioral problems.
Are you bonded & insured?
Yes. Our sitters are bonded & insured for the care of your home and your pet. We hold a business license as well.
Should I tip my pet sitter?
Pet sitting is a service and, like other service industries, tipping is not required but appreciated when a job is well done. If you would like to leave a tip, please place it in an envelope marked TIP. Money left on the counter will not be taken.
How long do the visits usually last? What do you do on the visits?
Please refer to our Services.
Will I have the same pet sitter every time?
We try to provide you with the same pet sitter when you schedule, however, there will be times when that person may not be available. In that instance, we will provide you with another equally qualified pet sitter who will have all the information about your home and pets.
What kind of qualifications do your pet sitters have?
Please visit About Us.
If I find I’m working late, can I call you the same day and have you visit my pets?
If you are a current client with the Key Keeper program you can! Additional fee for short notice may apply. New clients are excluded from same day service until after they have had a free consultation with us.
What if I’m stuck on a business trip or am coming home early?
Call us! Our phones are staffed 24/7, and we are always awaiting your next call. Once notified, we will begin to make appropriate arrangements.
Can I keep a key on file with you?
Yes. Members of our secure Key Keeper program can schedule pet care at any time. If you prefer to have your key returned to you, we offer DHL return service for a $15.00 fee.
Can I trust you with my house key?
All sitters are screened prior to employment and are bonded and insured. Upon request, we will be happy to provide references. Your name and the content of your home always remain confidential. House keys are coded anonymously. Our sitters are familiar with alarm systems and work with them frequently.
I like what I see so far. How do I get started?
What type of payment do you accept and when am I charged?
We accept personal checks, cash and credit cards through Paypal for payment. All payments are to be received and processed at least 5 days before your scheduled service begins.
Do you board pets or have sitters who will take a pet into their own home?
No. We offer only in-your-home pet care. However, we do have pet care providers who can pet sit overnights, in your home, should you need to leave town for an extended period of time. Please visit our Prices & Services page to learn more about our overnight pet sitting option.
Why is a free consultation required before scheduling pet care?
The free consultation is a meet and greet that allows you to get to know our service, and us to know your pets. During this visit, one of our pet care providers will:
- introduce themselves to you and your pet
- take a medical and behavioral history of your pet
- capture feeding and care instructions
- get a tour of your home and pet facilities
- collect and test your house key
- collect pre- payment
- go over instructions for mail collection, plant needs and other house-related services
- answer any additional questions you may have
What will you do if my pet becomes ill while I am away?
If we suspect that something is wrong with your pet, we will call you at the emergency phone numbers we have on file for you. We will describe the situation with your pet. If you believe the veterinarian should see your pet, we will transport your pet to the veterinarian's office for examination and treatment. In the event we cannot reach you, we will decide if your pet should be seen by the veterinarian. If necessary, we will take your pet for treatment. You will be billed for any extra time we spend for these services.
If your pet experiences an emergency as defined by the American Red Cross Pet First Aid and CPR manual, we will transport your pet directly to an emergency facility for treatment, then notify you once we have arrived at the emergency vet office.
What should I expect when I return home?
You can expect to find your pets healthy and happy, as well as an impeccably maintained home. You will find a note from us. The note will give a report on how everything went while you were away. When you arrive home, you need to call us to let us know you've returned. The note we leave for you will remind you of this, and our phones are staffed 24/7 to await your call. If we do not hear from you as expected, a sitter will be dispatched to your home on the next visit cycle and you will be charged additional fees.
Is it OK to allow other people to come into our home during your pet care assignment?
We prefer that your home is only occupied by our sitter during our assignments. For obvious reasons, we cannot be responsible for the home and or pet when you allow others to have access to them. Should a problem occur, it could be impossible to prove responsibility. Therefore if you do have others coming in and out of your home during this time, it will null and void our bond and insurance. We do this to protect you, as well as our sitters.
How do I prepare for my free consultation?
When meeting with one of our pet sitters for the first time, there are a few things you can do to ensure a successful meeting:
- Make the time. Set aside one hour to meet with your sitter. This hour should be free of distractions. The info we gather is important to us and we want to get it right the first time!
- No calls, please. Turn off your cell phone, and set your answering machine to pick up any incoming calls to your home phone.
- Gather up the gang! Have your pets ready to meet with your sitter.
- Collect important information ahead of time. You should have these names and numbers ready for your sitter when she arrives: The name and number of your Vet & Emergency Vet preference, your pets' proof of vaccination (or note the lack thereof), & an emergency contact person and phone number.
- Have two copies of your house keys and your checkbook ready. If you do decide to hire us by the end of our meeting, this is when we will collect both your house keys and your payment for services scheduled. Check your keys in the door lock ahead of time - sometimes copies do not work at first.
Why do you require 2 copies of my house key?
We require two (2) copies of your house key; one to give your pet sitter to use during her pet care assignment and one to stay in the office safe. We do this so that in case something happens to the pet sitter (should s/he fall ill or be delayed in traffic) we can dispatch another one of our qualified, professional pet sitters to your home to care for your pets by providing him/her with the second copy of your house key. It also comes in handy for those rare occassions when a pet sitter locks herself out!
Please note: Your house key is closely guarded at all times. Keys are kept behind an alarm, 2 locked doors and a state-of-the-art key safe. Names or addresses never appear on the key tags. All keys are numbered in such a sequence that it would be impossible to determine who each key belonged to, unless you were privy to that information as part of your job with Nunn Better, LLC. All of our associates are bonded and insured.